BUDAPE PEPS / CUSTOMER SUPPORT
A little clarity.
Before you order.
Delivery, order requests and getting help, all in one place.
Delivery
What does delivery cost?
These are the UK delivery estimates currently offered at checkout:
| Service | Small parcel | Medium parcel |
|---|---|---|
| Royal Mail Tracked 48 | £3.65 | £5.55 |
| Royal Mail Tracked 24 | £4.65 | £6.55 |
More than six vials uses medium packaging. Bundles count all their individual vials: a ten-vial bundle uses the medium rate. The final charge depends on packed size, weight and destination and is confirmed before payment.
When will my order arrive?
Royal Mail Tracked 48: Usually 2–3 working days after dispatch.
Royal Mail Tracked 24: Next-working-day delivery aim after dispatch.
These are delivery aims after dispatch, not guaranteed arrival dates or a dispatch promise. Contact us to confirm availability and the expected dispatch date before paying.
Where do I give my delivery address?
The Mini App collects your email and delivery choice. Your delivery address is arranged separately with the shop. The checkout estimates cover UK delivery; contact us about any other destination before submitting a request.
Ordering
What happens after I send my order request?
- Choose your products and delivery option, then enter your email.
- Open the confirmation email and follow the link to review your request.
- Confirm on that page. The shop receives an email notification of your confirmed request.
- We arrange the remaining details, including availability, the final total and delivery address.
No payment is taken and no stock is reserved when you submit the request. Confirming the request does not mean payment has been received or the order has dispatched.
My confirmation email has not arrived. What should I do?
Check your spam or junk folder and the email address you entered. If it is still missing, email info@budape-peps.com with your order reference, if available. Contact us before creating another request to avoid duplicates.
Returns & changes
How do I request a return or change an order?
Email info@budape-peps.com with your order reference and the change or return you need. For a return, include the product name and reason. We will explain the next steps and the return address; please contact us before posting anything back.
If a return window, eligibility or return postage cost would affect your purchase, ask us to confirm those terms before payment.
What if something arrives damaged, incorrect or incomplete?
Contact us with your order reference and a description of the issue. Where possible, attach photos of the packaging and affected items, and keep the packaging while we look into it. Do not share your address or order details in the public channel.
Review reward
How do I get 10% off my next order?
Submit an honest review in Telegram, with an optional product photo, then enter REVIEW10 in the coupon field at checkout from the same Telegram account. Any rating qualifies; approval for publication is not required. Previously submitted reviews also qualify if you have not used the reward.
The reward is available once per Telegram account, for 10% off the product subtotal, excluding delivery. There is no minimum spend or set expiry. It cannot be stacked with another coupon. Products needing a quote receive the same 10% discount when their final price is agreed.
The code is reserved when you send an order request and used when you confirm that request by email. An unconfirmed reservation expires after 48 hours. If you need to change or cancel a request with a reserved or used reward, email us with the reference before creating another request.
Reviews remain subject to moderation using the same standards for positive and negative feedback. Published reviews submitted under this offer are labelled as incentivized. Please only review your own experience; no treatment or dosing claims.
Contact & research
How can I contact the shop?
For orders, delivery and returns, email info@budape-peps.com. Include your order reference if you have one. The research AI is not an order-support inbox.
Where do research questions go?
Open Research Q&A in Telegram ↗ for questions about published mechanisms, experimental models and study limitations. AI can make mistakes; check the original sources. It does not provide personal dosing, injection or treatment advice.
For laboratory research and testing only. Not intended for human or animal consumption.
